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Box Office

BOX OFFICE LOCATIONS
McDonald's, Kardinala Stepinca bb, Mostar
McDonald's Drive, Bišće Polje bb, Mostar
 
OPENING HOURS / 12-19 AUGUST
McDonald's: 11:00 – 18:00
McDonald's Drive: 19:00 – 21:30
 
TICKET PRICES
Plaza Mostar: 5.00 KM
VAT is included in all the prices

ON-LINE TICKET SALES (e-ticket)
• Tickets will be available on-line only via the official SFF web site
• On-line ticket sales opens soon
• The maximum number of tickets to be purchased per screening is four (4)
• MasterCard and VISA payment is available via the Raiffeisen Bank BH e-pay system
• If you pay with Mastercard® Raiffeisen card you will get 30% cash back
 
If you buy your tickets online, tickets will be sent via e-mail within a few minutes of your purchase. Each e-ticket contains a unique code that will allow access to the screening. Just show your e-mail attachment or printed e-tickets at the venue entrance.
 
Be aware, if copies or duplicates of tickets are made, only the first reaching the entry point will be valid while others will be rejected.
 
To ensure that you receive the e-mail containing your tickets, please be sure that you have no-reply@sff.ba added to your approved spam filter list.
 
TICKET SALES
• Individual tickets will be available soon
• The maximum number of tickets to be purchased per screening is four (4)
• Tickets may be paid in cash, MasterCard or VISA card
• Tickets may be paid in the national currency only (Convertible Mark – KM/BAM)
 
SCREENING SCHEDULE CHANGES IN CASE OF RAIN
In case of rain, the Festival organiser will make an official announcement (via the official web page and social networks) on relocation of screenings from outdoor to indoor cinemas. If such an announcement is made prior to the screening, the scheduled screening in Open Air Cinema Plaza Mostar moves on August 20, 2020 or August 21, 2020 at the same location.
 
BOX OFFICE RULES
• Admission is possible only by presenting a ticket for the given screening (this includes children irrespective of age);
• Behavior in accordance with applicable epidemiological measures is mandatory;
•  All the visitors must take their seats at least 5 minutes before the opening of the official programme;
•  No members of the audience will be admitted after the official opening of the programme;
•  In case of late arrival, no seat can be guaranteed (refund and/or replacement tickets are not available);
• Required physical distance between seats will be observed. For outdoor cinemas seating sectors are assigned. For indoor cinemas specific seats are assigned;
•  No audio or video recording devices (cameras or mobile devices) can be used during any screening;
•  In case of any attempt to use such devices, the Festival staff shall be entitled to remove the user from the screening;
•  Pets are not allowed;
•  By purchasing the ticket you accept that you may be photographed or recorded by a camera with no financial compensation;
•  All the tickets are issued pursuant to rules and regulations of official Festival venues and Festival organisers;
•  In the interest of personal safety of our visitors, there will be security checks at entry points;
•  No bottles, cans or other items that may in any way harm or affect personal safety of the audience may be brought into any official Festival location;
•  Films screened at the Festival may include scenes of sex or violence; it is therefore recommended to examine the content of the film at our web site, official programme and links available via social networks prior to any ticket purchase;
•  The Festival organisers shall not be liable for lost or stolen property;
•  Any attempt to forge or otherwise alter tickets is against the law.
 
REFUND
Refunds for tickets purchased or replacement tickets for other screenings to the same amount already paid are available no later than 24 hours prior to the original screening schedule, as follows:
•  If the Festival organisers have made an official announcement about a screening cancellation
•  If the screening is delayed by more than 30 minutes with no prior announcement of a delay or a relocation of the screening; in such cases, the audience is kindly requested to contact Festival staff

Obala Art Centar
Sarajevo Film Festival
Box Office
Branilaca Sarajeva 24
71 000 Sarajevo, BiH
+387 33 550 830