Logistical matters

Please note that guests are responsible for all telephone, meal and extra service charges generated at their hotel, bed & breakfast or private apartment. Please inform yourself of these charges and methods of payment to avoid possible misunderstandings at the check-out. Guests should ask about payment options at the check-in of their hotel. Check-out time from a hotel is usually at noon – please make sure to leave your room by the designated time (which you will verify at the hotel check-in at your arrival), as the Festival will not cover extra costs of stay.

Please notify the Hospitality Service staff of any changes in your schedule and your departure time at your earliest convenience. You should notify the Hospitality Desk staff about your departure one day prior to it, so that they can inform you about the necessary details concerning the transportation options from your hotel to the airport.


Payment in Euro bills will not be accepted. Euros, US dollars, British pounds, Yens and other major currencies can be exchanged at the banks and exchange offices that are present all over the city. You can also swap your leftover KMs back into any of these main currencies. Banks are open from 09:00 till 18:00 on working days, and from 09:00 till 13:00 on Saturdays. 

Credit cards are widely accepted in shops and restaurants. VISA and Master cards will be accepted in most places.


Vaccination prior to the arrival to Bosnia and Herzegovina is not necessary. In case you should need medical assistance during your stay in Sarajevo, we enclose a list of places where you can turn to for help. 

Important phone numbers:

Address: Ložionička
Phone: 124,
+387 33 611 111 


Clinical Centre of the University of Sarajevo
Address: Bolnička 25
Phone: +387 33 443 097

Center of Urgent Medicine 
Address: Bolnička 25,
Phone: +387 33 215 830

Hospital General
Address: Kranjčevićeva 12
Phone: +387 33 272 300


Here is a number of pharmacies in the city which you will have no problem finding. A few of them are working 24/7, and here is a list with addresses:

Address: Obala Kulina Bana 40
Phone: +387 33 272 300



Address: Salke Lagumdžije 15
Phone: +387 33 766 381

Address: Emira Bogunića – Čarlija 3
Phone: +387 33 762 181

Novo Sarajevo
Address: Zmaja od Bosne 51
Phone: +387 33 713 830

Telecom operator HT Eronet, general sponsor of Sarajevo Film Festival over many years, is there for you and offers best and cheapest phone calls to all Festival guests.

In front of the National Theatre and Red Carpet, next to the Festival pavilion you can also visit Eronet Centre from 8 to 20 hrs. There you can buy !hej box (mobile phone + prepaid card) from 29 KM or !hej Mobile Internet box (start package + USB) from 50 KM including initial amount included on your !hej account which can be spent on cheapest SMS, calls and surfing the Internet in Bosnia and Herzegovina. 

Important Phone Numbers:

Dear visitor, here is a list of important phone numbers you might need while in Sarajevo. In case you are making a call from a foreign number, please call +387 33 before the desired number.

Airport 289 100

Fire-fighters 123

Bus station 213 100

Road assistance service 1282

Railway station 655 330

Telegrams 1202

Medical emergency 124

Info 1182

Police  122

Branilaca Sarajeva 16
033 259 970